When a customer is happy about a product or service, they are more likely to tell their friends and family about it.
The same is true when a customer is dissatisfied with a company or brand.
But online reviews mean that those customers have the ability to not only tell their close circle about their experience … they have the power to tell the entire internet!
Did you know that a staggering 90% of customers check out online reviews before their interaction with a business?
You simply can’t thrive as a business online without stellar reviews and a well-managed reputation.
And a few nice reviews here and there just isn’t going to cut it.
You need to be consistently racking up glowing reviews from your happy customers to build up your reputation and grow your business.
You need to receive as many positive reviews as possible to bolster the growth of your business.
But how are you supposed to do that while you’re busy running a company?
Well, that’s where we come in.
Our Review Management Services are exactly what your brand needs to create an impressive online reputation and ascend to the next level.
Review Solicitation Services for Palm Springs, CA Businesses
Collecting reviews can be a challenge.
However, 77% of customers say that they would leave a review if they were simply asked to. So, in order to collect these amazing reviews, all you need to do is solicit them right?
But soliciting reviews can be a time-consuming process.
And how do you sort through the good reviews and resolve the not-so-great ones?
Ascendyn has a system to have your back.
You can easily email or text customers to ask for their feedback regarding their interaction with your business.
Then, they will go directly to your chosen review platform and leave their review.
Making this as easy as possible takes your customer service a step further and increases the chances that they will respond.
But what happens when you come across the occasional unhappy customer? Not everyone will be overjoyed with your brand.
The trick here is how you handle negative reviews and resolve the issue that made them unhappy in the first place.
We can create an option where they can file an internal complaint privately, rather than a public lashing of your reputation.
This form will provide you and your team with all of the information you need to rectify the situation and create a happy customer again.
Review Marketing Services
Now that we have collected all of these reviews praising the quality and service that you provide, it’s time to share them with the world.
Sure, potential customers might seek them out and read them on their own. But we prefer to take sharing your reviews one step further.
Your carefully curated reviews deserve to be front and center on your website. We’ll create a live stream of your reviews right on your page.
Visitors to your site will see a rotating stream filled with great things that customers have to say about your business.
Then, we’ll help you harness the power of social media and let the Facebook world know about the awesome feedback you’ve received.
The focus will be on being genuine, authentic, and sharing reviews in a way that makes users understand that they are reading honest feedback.
63.6% of customers check Google for reviews of a business.
That makes maintaining and monitoring your Google My Business pages incredibly important.
We’ll help you use your Google My Business page to earn and share even more reviews.
We do this by designing a sales funnel that targets a subset of buyers.
This sales funnel will lead them right to your Google My Business page where they can check out what other customers have to say. Once there, they can also leave a review of their own.
Review Monitoring Service for the Palm Springs, CA Area
What if there was a way that you could streamline monitoring your reviews and responding to them across all of the online platforms?
Well, guess what! There is!
Our Review Management Portal is the perfect solution for doing just that.
Over half of customers expect a response to their online reviews within a week.
Having a way to monitor your reviews ensures that none slip through the cracks.
Replying to their feedback is important for building engagement and establishing loyalty.
A simple thank you for their business can show that you took the time to appreciate them as a customer.
Should a negative review happen to make it to your page, our monitoring service allows you to address it quickly. Respond to the review with a detailed solution to their grievance.
This shows that you are ready to fix the issue to retain their business.
It also shows potential customers that you are browsing your reviews and that you are proactive and solution-driven.
Using Reviews to Grow Your Palm Springs, CA Business With Our Review Management Services
It’s no secret that reviews are extremely important.
Managing them is a challenge for many businesses.
However, for many customers, your reviews are the differentiating factor between you and your competition.
Our services can help you solicit, market, and monitor your online reviews. We can help you earn more positive reviews and avoid negative ones by handling customer issues privately. You’ll be able to show off your awesome reviews on your website and on your Facebook page.
Running a business can be tough. Growing one and beating out the competition can be even tougher.
Let us be your partner in managing your online reputation so that you can focus on the sales growth you are striving for.
We’d love to chat with you about our process and what it could mean for your business.
By scheduling a free strategy session and demo, we can dive deeper into these services and what we think could really boost your brand.
Plus, this half-hour consultation is full of valuable information for you to keep with absolutely no obligation.
We can’t wait to meet your brand!